Refund Policy

Transparent and equitable refund terms for your confidence

Overview

At GlobalCommonsPortal, we recognize that situations can evolve, so we endeavor to maintain equitable and clear refund guidelines. This document details the criteria for issuing refunds for yacht charter services.

It is important to review these guidelines thoroughly prior to making a reservation. When you reserve a charter with GlobalCommonsPortal, you are affirming your consent to these conditions for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Total refund less transaction fees

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Must be made via written request through email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the overall cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: Credible reasoning necessary; subject to administrative expenses

Less than 24 Hours Before Charter

No Refund

Eligible for: Refund is not available

Exception: Exceptions for urgent scenarios may be taken into account

Alternative: Credit for future charters might be offered at the discretion of the management

Conditions: Proof required for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Ensuring safety is our main concern. In the event that our certified captain determines that weather conditions make charter operations unsafe, we provide several flexible alternatives:

  • Full Refund: If it's not feasible to reschedule, a 100% refund will be made available
  • Reschedule: We'll arrange your charter for the soonest possible date without any extra charges
  • Charter Credit: Opt for a credit that's good for one year from the date of your original charter

Weather Assessment Process

We conduct a comprehensive weather assessment that covers:

  • Analyzing wind speed and direction
  • Evaluating wave height and conditions at sea
  • Forecasting visibility and potential precipitation
  • Checking Coast Guard advisories and alerts
  • Taking into account the certified captain's evaluation of safety

Decision Timeline: Decisions to cancel due to weather are finalized no later than 4 hours ahead of the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We acknowledge that unexpected medical emergencies can happen. Circumstances that might be eligible for special considerations include:

  • Emergency hospitalization due to sudden illness or injury
  • Passing of an immediate family member
  • Urgent military deployment or recall
  • Requirement to appear for jury duty or a court subpoena
  • Natural disasters affecting one's ability to travel

Documentation Requirements

To request a refund due to an emergency, the following documents are required:

  • A medical certificate or documentation from a hospital
  • A death certificate, where applicable
  • Official orders from the military
  • Summons for court or notice of jury duty
  • Advisories for travel or declarations of an emergency

Processing: We process refunds for emergencies within 3-5 working days upon the submission of the necessary documentation.

Cancellation Due to Operations

Technical Malfunctions

Should there be unresolvable technical faults with your designated ship:

  • Substitute Ship: Efforts will be made to supply a similar substitute.
  • Complete Reimbursement: Granted if no appropriate substitute is found.
  • Partial Reimbursement: Granted if the substitute ship carries a different fare.
  • Recompense: Additional consideration may be proposed for the trouble caused.

Lack of Crew

On uncommon instances where there is a shortage of qualified crew:

  • Replacement crew will be sourced if feasible.
  • Complete refund if the charter is unable to go ahead.
  • Options to reschedule without extra charges.

Refund Issuance

Reimbursement Mode

Returned funds will be issued through the payment method originally used to make the booking:

  • Credit Cards: Reflected within a period of 5-7 business days.
  • Bank Transfers: Reflected within a period of 7-10 business days.
  • Cash/Cheque: Reflected within a period of 3-5 business days.

Cancellation Charges

Credit Card Transactions

€50 charge for cancellations done more than 72 hours in advance.

Reimbursements via Bank Transfer

€25 charge applicable to all bank transfer repayments.

Foreign Operations

Extra charges may be levied for cross-border transactions.

Charter Credit Policies

Instances When Credits Are Given

Credits for future charters might be given instead of repayment under certain conditions:

  • For last-minute cancellations (under 24 hours notice).
  • If cancellations are due to adverse weather conditions.
  • For customer-initiated rescheduling.
  • When there are disruptions in operations.

Conditions for Credits

  • Validity: 12 months from the issuance date.
  • Transferability: Credits cannot be shifted to other individuals.
  • Value: Equivalent to the full value of the charter without deduction for processing fees.
  • Application: Credits may be used for any available charter excursions.
  • Expiration: Credits must be used within 12 months with no extensions.

Partial Service Refunds

Service Interruptions

In the event that your rental is disrupted or cut short due to issues under our control:

  • Partial refund corresponding to the time not used
  • Voucher for a future rental of the same value
  • Complimentary extras or enhancements

Guest-Related Interruptions

Should the rental be concluded prematurely due to actions by the guest or breaches of safety guidelines:

  • No reimbursement for the period not utilized
  • Total cost is still payable
  • Potential for additional fees

Dispute Resolution

In case of disagreement with a decision on refunds, you are entitled to:

  • Ask for an evaluation by our administrative team
  • Submit further evidence or documentation
  • Look for settlement through consumer rights organizations
  • Consider legal action in line with the law

How to Request a Refund

Step 1: Contact Us

To initiate a refund, please reach out via:

Step 2: Provide Information

Ensure you include the following in your application:

  • Reservation confirmation code
  • Date and time of the service
  • Cause of termination
  • Relevant support documents (as needed)
  • Desired method for the refund

Step 3: Review and Processing

After receiving your submission, we will confirm within a day, evaluate it per our guidelines, respond in two days, and proceed with sanctioned refunds promptly.

Important Notes

  • Written submissions are essential for refund requests
  • Refund transactions are conducted in €, regardless of the initial payment currency
  • We highly recommend securing travel insurance
  • Our policy is subject to changes, given a 30-day notice
  • Refunds follow relevant tax laws and order

Contact Information

For queries on refunds or to file a request:

Refunds Department
GlobalCommonsPortal Marine Services Ltd.
Port de la Darse
Villefranche-sur-Mer 06230
France

Phone: +33 4 93 01 73 68
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

We aim to maintain fairness and clarity with this refund policy. Prior to booking, we urge you to examine these conditions attentively and reach out with any concerns.